Terms of Service

Last updated: April 17, 2026

1. Acceptance of Terms

By accessing or using ShiftProof (“the Service”), a product of Ashward Group LLC (“Company,” “we,” “us,” or “our”), you agree to be bound by these Terms of Service (“Terms”). If you are using the Service on behalf of a business, you represent that you have authority to bind that business to these Terms.

If you do not agree to these Terms, do not access or use the Service. We may update these Terms from time to time. Continued use of the Service after changes constitutes acceptance of the updated Terms.

2. Description of Service

ShiftProof is a daily facility condition documentation platform that enables businesses to record, store, and export timestamped photo and AI-structured condition reports for their physical locations. The Service is available at shiftproof.io and through any associated mobile web interface.

3. Accounts and Registration

You must create an account to use the Service. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must provide accurate and complete information during registration and keep that information current.

You may not share your account credentials with others or use another person's account. Notify us immediately at joel@ashwardgroup.com if you suspect unauthorized access to your account.

4. Subscription and Billing

ShiftProof is offered on a subscription basis. By subscribing to a paid plan, you authorize Ashward Group LLC to charge your payment method on a monthly basis at the rate displayed at the time of purchase.

  • Auto-renewal: Subscriptions automatically renew each month unless cancelled before the renewal date.
  • Free trial: New accounts receive a 14-day free trial. No charge is made until the trial period ends. You may cancel at any time during the trial without being charged.
  • No refunds: All subscription fees are non-refundable. If you cancel your subscription, you retain access through the end of your current billing period. No partial-month refunds are issued.
  • Price changes: We reserve the right to change subscription pricing. We will provide at least 30 days' notice before any price increase takes effect for existing subscribers.
  • Failed payments: If a payment fails, we may suspend access to the Service until payment is resolved. We will attempt to notify you via email before suspension.

5. Acceptable Use

You agree not to use the Service to:

  • Upload, store, or transmit any content that is unlawful, defamatory, obscene, or that infringes any third-party intellectual property rights
  • Attempt to gain unauthorized access to any part of the Service or its infrastructure
  • Use automated scripts, bots, or scrapers to access the Service without prior written permission
  • Resell, sublicense, or commercially exploit the Service without our written authorization
  • Interfere with or disrupt the integrity or performance of the Service
  • Use the Service in any way that violates applicable local, state, national, or international law
  • Impersonate any person or entity or misrepresent your affiliation with any person or entity

We reserve the right to suspend or terminate accounts that violate these prohibited use provisions without refund.

6. Your Content

You retain ownership of all content you upload to the Service, including photos, voice recordings, and text observations (“Your Content”). By uploading content, you grant Ashward Group LLC a limited, non-exclusive license to store, process, and display Your Content solely for the purpose of providing the Service to you.

You represent that you have all necessary rights to upload Your Content and that doing so does not violate any third-party rights or applicable law. You are solely responsible for the accuracy and legality of Your Content.

7. Intellectual Property

The Service, including its software, design, text, graphics, and other content created by Ashward Group LLC, is protected by copyright and other intellectual property laws. You may not copy, modify, distribute, or create derivative works from any part of the Service without our prior written consent.

8. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, error-free, or free of viruses or other harmful components. ShiftProof condition reports are documentation tools only — we make no warranty regarding their legal sufficiency or evidentiary value in any particular jurisdiction or proceeding.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ASHWARD GROUP LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE.

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

10. Indemnification

You agree to indemnify, defend, and hold harmless Ashward Group LLC and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or related to your use of the Service, Your Content, or your violation of these Terms.

11. Termination

You may cancel your account at any time through your account settings or by contacting us at joel@ashwardgroup.com. Upon cancellation, your access continues through the end of your current billing period.

We reserve the right to suspend or terminate your account at any time for violation of these Terms or for any other reason at our discretion. Upon termination, your right to use the Service ceases immediately. You may export your data prior to termination.

12. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Oregon, without regard to its conflict of law provisions. Any dispute arising out of or related to these Terms or the Service shall be resolved exclusively in the state or federal courts located in Oregon, and you consent to the personal jurisdiction of such courts.

13. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Ashward Group LLC regarding the Service and supersede all prior agreements and understandings.

14. Contact

Questions about these Terms? Contact us at joel@ashwardgroup.com.

Ashward Group LLC
Oregon, United States